General terms and conditions

General Terms and Conditions with Customer Information

1. scope of application
2. offers and service descriptions
3. order process and conclusion of contract
4. prices and shipping costs
5 Delivery, availability of goods
6. payment modalities
7. retention of title
8 Warranty for material defects and guarantee
9. liability
10. storage of the text of the contract
11. final provisions
12. supplementary general terms and conditions for hire purchase by easyCredit

1. scope of application
1.1 The business relationship between Scooter-Globe.com, owner: Roan De Bock, Roter-Brach-Weg 5a, 93049 Regensburg (hereinafter referred to as "Seller") and the customer (hereinafter referred to as "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.

1.2 You can reach our customer service for questions, complaints and objections on weekdays from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m. by calling +49 941 8306 9864 or by e-mail at support@scooter-globe.com.

1.3 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed (§ 13 BGB).

1.4 Deviating terms and conditions of the customer shall not be recognised unless the seller expressly agrees to their validity.

2. offers and service descriptions
The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Performance descriptions in catalogues and on the Seller's websites do not have the character of an assurance or guarantee.
All offers are valid "while stocks last" unless otherwise stated with the products. Errors and omissions excepted.

3. order process and conclusion of contract
3.1 The Customer can select products from the Seller's range without obligation and collect them in a so-called shopping basket via the [add to shopping basket] button. Within the shopping cart, the product selection can be changed, e.g. deleted. Subsequently, the customer can proceed to the conclusion of the order process within the shopping basket by clicking the button [Continue to checkout].

3.2 By clicking the [Buy Now] button, the customer submits a binding application to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time and go back to the shopping cart using the browser function "back" or cancel the ordering process altogether. Required information is marked with an asterisk (*).

3.3 The Seller shall then send the Customer an automatic confirmation of receipt by e-mail, in which the Customer's order is listed again and which the Customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt merely documents that the order of the customer has been received by the seller and does not constitute an acceptance of the application. The purchase contract is only concluded when the seller has sent or handed over the ordered product to the customer within 2 days or has confirmed the dispatch to the customer within 2 days with a second e-mail, express order confirmation or sending of the invoice.

3.4 If the Seller allows payment in advance, the contract shall be concluded upon provision of the bank details and request for payment. If the payment is not received by the seller within 10 calendar days after sending the order confirmation, despite the due date, even after a renewed request, the seller shall withdraw from the contract with the consequence that the order shall lapse and the seller shall not be obliged to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the item in the case of advance payment is therefore made for a maximum of 10 calendar days.

4. prices and shipping costs
4.1 All prices stated on the Seller's website are inclusive of the applicable statutory VAT.

4.2 In addition to the stated prices, the Seller charges shipping costs for delivery. The shipping costs will be clearly communicated to the Buyer on a separate information page and during the ordering process.

5 Delivery, availability of goods
5.1 If payment in advance has been agreed, delivery shall be made after receipt of the invoice amount.

5.2 If the delivery of the goods fails through the fault of the buyer despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be refunded to the customer without delay.

5.3 If the ordered product is not available because the Seller is not supplied with this product by its supplier through no fault of its own, the Seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or if the customer does not want a comparable product to be delivered, the seller will immediately reimburse the customer for any consideration already paid.

5.4 Customers will be informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.

6. payment modalities
6.1 The customer can choose from the available payment methods within the framework of and before the conclusion of the order process. Customers will be informed about the available means of payment on a separate information page.

6.2 If payment by invoice is possible, payment must be made within 14 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction. Purchase on account is offered via the third-party provider Unzer.

6.3 If third-party providers are commissioned with the payment processing, e.g. Unzer, easyCredit or Paypal, their General Terms and Conditions shall apply.

6.4 If the due date for payment is determined by the calendar, the customer shall already be in default by missing the deadline. In this case, the client shall pay the statutory interest on arrears.

6.5 The customer's obligation to pay interest on arrears does not preclude the seller from claiming further damages for default.

6.6 The customer shall only have a right of set-off if his counterclaims have been legally established or recognised by the seller. The customer may only exercise a right of retention if the claims result from the same contractual relationship.

7. retention of title
The delivered goods remain the property of the seller until full payment has been made.

8 Warranty for material defects and guarantee
8.1 The warranty shall be determined in accordance with statutory provisions.

8.2 A guarantee only exists for the goods supplied by the Seller if this has been expressly given. Customers will be informed of the terms of the guarantee before the order process is initiated.

9. liability
9.1 The following exclusions and limitations of liability shall apply to the Seller's liability for damages, without prejudice to the other statutory requirements for claims.

9.2 The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence.

9.3 Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardises the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which enables the proper performance of the contract in the first place and the observance of which the Customer regularly relies on. In this case, however, the Seller shall only be liable for the foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the above sentences.

9.4 The above limitations of liability shall not apply in the event of injury to life, limb and health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

9.5 Insofar as the liability of the Seller is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

10. storage of the text of the contract
10.1 The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.

10.2 The Seller shall also send the Customer an order confirmation with all order data to the e-mail address provided by the Customer. Together with the order confirmation, but at the latest upon delivery of the goods, the customer will also receive a copy of the General Terms and Conditions together with the cancellation policy and the information on shipping costs as well as delivery and payment terms. If you have registered in our shop, you can view your orders in your profile area. In addition, we store the text of the contract, but do not make it accessible on the Internet.

11. final provisions
11.1 The place of jurisdiction and performance shall be the registered office of the Seller if the Customer is a merchant, a legal entity under public law or a special fund under public law.

11.2 The contractual language is German.

11.3. the European Commission's online dispute resolution (ODR) platform for consumers: https://ec.europa.eu/consumers/odr/We are neither willing nor obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.

12. supplementary general terms and conditions for hire purchase by easyCredit
1. scope of application and general terms of use
The following supplementary General Terms and Conditions (hereinafter referred to as GTC) apply between you and the merchant for all contracts concluded with the merchant in which the instalment purchase by easyCredit (hereinafter referred to as instalment purchase) is used.
In the event of a conflict, the supplementary GTCs shall take precedence over the trader's general terms and conditions to the contrary.
An instalment purchase is only possible for customers who are consumers according to § 13 BGB (German Civil Code) and have reached the age of 18.

2. hire purchase
For your purchase, the dealer, with the support of TeamBank AG Nuremberg, Beuthener Straße 25, 90471 Nuremberg (hereinafter TeamBank AG), provides you with the instalment purchase as an additional payment option.
The merchant reserves the right to check your creditworthiness. For further details, please refer to the instalment purchase data protection notice in the order section. If it is not possible to use the hire purchase service due to insufficient creditworthiness or because the merchant's turnover limit has been reached, the merchant reserves the right to offer you an alternative billing option. The contract for an instalment purchase is concluded between you and the merchant. With
With an instalment purchase, you decide to pay off the purchase price in monthly instalments. Monthly instalments are to be paid over a fixed term, whereby the final instalment may differ from the previous instalment amounts. Ownership of the goods remains reserved until full payment has been made. The receivables arising from the use of hire purchase are assigned by the trader to TeamBank AG within the framework of a current factoring contract. Payments
may be made with debt-discharging effect exclusively to TeamBank AG.

3. payment in instalments by SEPA direct debit
With the SEPA direct debit mandate issued with the purchase by instalments, you authorise TeamBank AG to collect the payments to be made through the purchase by instalments from your current account specified in the order process at the credit institution specified there by means of a SEPA direct debit.
TeamBank AG will notify you of the collection by e-mail no later than one calendar day before the SEPA Direct Debit is due (pre-notification/advance notice). The collection will take place at the earliest on the date specified in the pre-notification. A later, more timely collection can take place.
If there is a reduction in the purchase price amount between the pre-notification and the due date (e.g. due to credit notes), the amount debited may differ from the amount stated in the pre-notification.
You must ensure that there are sufficient funds in your current account at the time of the due date. Your bank is not obliged to honour the direct debit if there are insufficient funds in your current account.
If a return debit note is made for lack of sufficient funds in the current account, due to an unjustified objection by the account holder or due to the expiry of the current account, you will be in default even without a separate reminder, unless the return debit note results from a circumstance for which you are not responsible.
The fees charged by your credit institution to TeamBank AG in the event of a return debit note will be passed on to you and must be paid by you. If you are in default, TeamBank AG is entitled to charge a reasonable reminder fee or interest on arrears at a rate of five percentage points above the base rate of the European Central Bank for each reminder. Due to the high costs associated with a return debit note, we ask you not to object to the SEPA debit note in the event of a withdrawal from the purchase contract, a return or a complaint. In these cases, the payment will be reversed in agreement with the merchant by transferring the corresponding amount back or by issuing a credit note.